Topic: Elementor is bugged - Venus Web Support Site

7 months, 2 weeks ago vwsupport
Keymaster

Hi There.,

To resolve the full-width issue:

Navigate to the dashboard > Elementor > Tools > General > Regenerate CSS & Data > Save

Please refer: https://prnt.sc/DaaIFJYiQc-2

Please note that we did not receive your reference image. If the issue persists, could you kindly provide more details? Sharing screenshots related to the issue would help us gain a better understanding and assist you more effectively.

Thank you!

5 months ago vittoriocoppola
Participant

This reply has been marked as private.

5 months ago vwsupport
Keymaster

Hi there,

Thank you for your question!

To enable appointment booking with calendar integration, we recommend using the Reservation Form widget provided in the theme.

This widget is designed explicitly for appointments and is connected to the calendar for easier management.

You can view the widget location here:

https://prnt.sc/HADRyonzM8Oh

Or access the direct reservation page:

https://prnt.sc/D4ZppGLl0ddC

If you’d like help setting up the Reservation Form or customizing it to match your needs, feel free to reach out — we’re here to help!

At the moment, the contact form on the homepage is not directly connected to the calendar system included in the template.

The form submissions are handled separately and do not automatically register or sync with the calendar.

If you need any further assistance, feel free to reach out!

Thank you!

5 months ago vittoriocoppola
Participant

Thanks for your time.
How do I customize it?

5 months ago vittoriocoppola
Participant

I tried the widgets but when I submit the form nothing happens.

5 months ago vwsupport
Keymaster

Hi there,

Thank you for reaching out.

We have tested your reservation widget, and it is functioning properly.

Kindly have a look at the recording: https://screenrec.com/share/hbtikJOpz7

Please note that this widget is hard-coded and cannot be edited through the visual editor. If you’d like to make any changes, feel free to let us know—we’ll be happy to assist you with the code-level adjustments.

If you need any further assistance, don’t hesitate to reach out!

Thank you,

5 months ago vittoriocoppola
Participant

Hello. Thanks for your assistance.
I would like to modify the “Reserve Appointment” widget by making these changes:
1) Translation of the fields into Italian (also possibly taking care of the modification of .po files that you would insert later)
2) Make all fields mandatory by adding the asterisk at the end of the placeholder;
3) In the Name field, also add the surname;
4) Delete the quantification/price linked to the individual operators.
5) Change the currency to Euro for the price of the services, also connecting them to the Check-out Page for e-commerce when “Payment Mode” is selected;
6) Change the Date format to the 24/24h format;
7) Set the automatic email reception and sending format to Italian also with the indication of the sender “Riello-Avellino” (Attachment)
Best regards

5 months ago vwsupport
Keymaster

Hi there,

Thank you for reaching out.

To proceed with an effective solution for your issue, we kindly request the following FTP Credentials (Host, Username, Password)

For your convenience and security, you may refer to this guide on how to securely share credentials in forums: https://prnt.sc/HrQeN2952CjZ

Please rest assured that our support team will handle your information with the utmost confidentiality and use it solely for troubleshooting purposes.

We truly appreciate your patience and understanding. Looking forward to your response.

Thank you.

5 months ago vittoriocoppola
Participant

This reply has been marked as private.

5 months ago vittoriocoppola
Participant

I encountered a bug when I insert the anchor link into the widget in question:

5 months ago vittoriocoppola
Participant

The blog carousel on the page in the screenshot I sent you earlier doesn’t work either.

4 months, 4 weeks ago vwsupport
Keymaster

Hi there,

Thank you for reaching out.

We’ve reviewed the widget issue you mentioned.

The widget is currently not functioning as expected because it is designed to dynamically display an Elementor template on hover when a URL is added. If your goal is to add a clickable link directly, we recommend using the Elementor Icon Box widget instead. It supports direct linking and should achieve your intended functionality.

Kindly refer to this screen recording for a clear demonstration:

https://screenrec.com/share/c3AIB5gGHS

Regarding the “Reserve Appointment” Form:

We have made the necessary changes to the reservation form.

Required fields now show an asterisk (*) to clearly indicate they are mandatory.

Refer to this screenshot: https://prnt.sc/8oMBlRsZHBed

24-Hour Time Format:

The form now supports the 24-hour time format as requested.

You may use this configuration on servers that support the 24-hour format.

Currency Customization:

You can change the default currency to Euro (€) by following the steps shown in this guide:

https://prnt.sc/AytD1QX2vK81

Email Format Customization:

To customize the email template (including for multilingual formats), refer to: https://prnt.sc/OR7iTGcIi9vV

WooCommerce Integration:

At the moment, WooCommerce integration is not available in the current plugin version.

However, we are planning to include it in a future update.

Translating the Reservation Form (Using Loco Translate):

To translate the reservation form text using Loco Translate, follow these screenshots:

https://prnt.sc/74CGHWoryL4z

https://prnt.sc/LDt_x95mIIUK

If you need further assistance or would like help implementing these changes, feel free to reach out anytime.

Thank you!

4 months, 1 week ago vittoriocoppola
Participant

Good morning.
The article carousel does not scroll, wherever it is present.
Video bug

4 months, 1 week ago vwsupport
Keymaster

Hi there,

We apologize for the inconvenience. Upon checking, the blog post carousel does not currently have an option to enable the carousel feature within the widget settings.

As an alternative, we recommend using a column layout to display the posts, as shown in the demo here: https://prnt.sc/Vq82w3cui1x9

Thank you for your understanding. Please let us know if you need further assistance.

4 months, 1 week ago vittoriocoppola
Participant

What setting should I select to make it look like the photo you sent me?

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